Privacy Policy
Last updated: May 26, 2026
FIX Locksmith Charleston ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use fixlocksmithcharleston.com or call our service, how we use it, and the choices you have.
Information we collect
When you contact us by phone, text, email, or our contact form, we collect:
- Your name, phone number, email address, and service address.
- Details about the service you're requesting.
- Standard web analytics: IP address, browser/device, pages viewed, referrer.
How we use your information
- To respond to your service request and dispatch a technician.
- To send you receipts, follow-up confirmations, and warranty information.
- To improve our website and service quality.
- To comply with legal obligations (tax, insurance, audit).
Sharing
We do not sell, rent, or trade your personal information. We share it only with service providers required to deliver our service (e.g., payment processors, email delivery) and as required by law.
Your rights (California — CCPA)
If you are a California resident, you have the right to know what personal information we have collected, to request deletion, to opt out of "sales" (we do not sell), and to non-discrimination. To exercise these rights, email info@fixlocksmithcharleston.com.
Cookies
We use minimal first-party cookies for site functionality and aggregated analytics. You can disable cookies in your browser; the site will still work.
Children
Our service is not directed to children under 13 and we do not knowingly collect data from them.
Changes
We may update this policy from time to time. Material changes will be posted here with a revised "Last updated" date.
Contact
Questions? Reach us at info@fixlocksmithcharleston.com or (843) 508-5828.