Terms of Service
Effective Date: January 1, 2025
1. Acceptance of Terms
By using our locksmith services or accessing our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Provided
We provide professional locksmith services including but not limited to:
- Emergency lockout assistance (residential, commercial, automotive)
- Lock installation, repair, and replacement
- Key duplication and cutting
- Security system installation and maintenance
- 24/7 emergency services
3. Service Rates and Payment
Service rates are based on:
- Type of service required
- Time of service (emergency rates may apply for after-hours service)
- Complexity of the work
- Parts and materials needed
Payment is due upon completion of service. We accept cash, credit cards, and other approved payment methods. A service charge may apply for returned checks.
4. Proof of Ownership
For your protection and to comply with legal requirements, we may require proof of ownership or authorization before providing locksmith services. This may include valid identification, property documents, or other verification methods.
5. Warranty and Liability
We warrant our workmanship for 90 days from the date of service. This warranty covers:
- Defects in workmanship
- Proper functioning of installed locks and hardware
Our liability is limited to the cost of the service provided. We are not responsible for consequential damages, lost property, or damages resulting from pre-existing conditions.
6. Cancellation Policy
Services may be cancelled without charge if cancelled before our technician arrives on-site. A service call fee may apply if cancellation occurs after our technician has been dispatched or has arrived at your location.
7. Emergency Services
We strive to provide prompt emergency service 24/7. However, response times may vary based on weather conditions, traffic, technician availability, equipment issues, and other factors beyond our control. While we make every effort to maintain continuous availability, service may occasionally be interrupted due to circumstances beyond our control.
8. Privacy and Confidentiality
We respect your privacy and maintain confidentiality of all customer information. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.
9. Dispute Resolution
Any disputes arising from our services will be resolved through binding arbitration in accordance with the laws of the state where services were provided. Both parties agree to attempt good-faith resolution before pursuing legal action.
10. Contact Information
For questions about these Terms of Service or our services, please contact us:
Phone: (843) 508-5828
Service Area: Charleston, SC and surrounding areas
Available: 24/7 Emergency Service
11. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.