Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Request locksmith services
• Contact us via phone, email, or our website
• Fill out contact forms or service requests
• Create an account or make a payment

This may include your name, address, phone number, email address, payment information, and details about your locksmith service needs.

2. How We Use Your Information and Legal Basis

We use the information we collect for the following purposes with the corresponding legal basis under GDPR:

• Service Delivery: Provide locksmith services and customer support (Contract Performance)
• Payment Processing: Process payments and financial transactions (Contract Performance)
• Communication: Send service confirmations and follow-up communications (Contract Performance)
• Website Analytics: Improve our services and website functionality (Legitimate Interest)
• Marketing: Send promotional communications (Consent - where required)
• Legal Compliance: Comply with legal obligations (Legal Obligation)
• Safety & Security: Protect against fraud and ensure safety (Legitimate Interest)

3. Information Sharing and Third-Party Processors

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below. We may share your information with:

• Service Providers: Google Analytics, Vercel Analytics, Facebook (Meta), Google Maps
• Payment Processors: For processing service payments
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: For specific purposes you approve

International Transfers: Some of our service providers (Google, Facebook, Vercel) may transfer data outside the EEA. These transfers are protected by appropriate safeguards including Standard Contractual Clauses.

Data Retention: We retain personal data for as long as necessary to provide our services, typically 3 years for customer records and 13 months for analytics data, unless a longer retention period is required by law.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and assist in our marketing efforts. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics and Vercel Analytics for usage statistics
• Marketing Cookies: Google Tag Manager for advertising optimization
• Social Media Cookies: Facebook integration and social plugins

Legal Basis: Essential cookies are necessary for website operation. Analytics and marketing cookies require your consent under GDPR.

You can manage cookie preferences through our cookie banner or disable cookies through your browser settings. Disabling some cookies may limit website functionality.

6. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: